The age of remote services is now, and one of the main challenges for businesses is establishing effective digital communication channels with their clients. Unfortunately, it isn’t unusual to hear clients getting upset when they don’t receive prompt, accurate information when they request it regarding the service delivery cycle.
In StriveUp, we support companies to boost their digital channels and processes. Achieve accurate digital channels will bring timely, effective communications with clients throughout the service provisioning. Thus, the daily relationship with clients will be more fluid, and they will feel supported when they request information.
- Benefits of this consultancy
- Company readiness level to provide the communications required to clients, evaluated.
- Work plan to implement a messaging strategy oriented to the best service.
- Service integrated with the business back-office platform to securely manage notifications and alerts with clients on the company's Website.
- A set of online services will be available for clients, such as video call requests to resolve situations that require more agility and more personal relationship.
Timely messages for your clients to take action!
- How do we do it?
- Characterize clients and identify the communication style
- Identify/assess client touchpoints by channel
- Define the objectives of each touchpoint about the problem to be solved
- Proposal of messages according to the use cases
How can you get this
Do you wish to explore this?
Please, book your 30-minutes meeting to know more about it. Make sure your information is spelled right. We will have a video call.